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Case Study 2: What they really feel (the service staff)

Imagine that you have just got into a bit of a mess in your personal life. You trudge to work, not wanting to do anything, but at the same time, the reality of not having money at the end of the month looms ahead. Add the feeling of loneliness, anger, or nausea to the whole scenario.

Already at work, you greet the first customer as monotonous a sound as the metal click off the cash register.

You: “good-afternoon-sir. ” *insert fake smile here*

Customer: “One Spicy Salsa. ” *drifts away to take a call*

You: *doesn’t bother to repeat the proper procedural code of service.*

“Here you go sir. You’re meal.” *insert fake smile here again*

Customer: “Hey… erm, take away please. More ketchup and chili.”

You: “ok. No problem” *gets a little pissed off because customer was unclear*

End of re-enactment

The whole story could be made worst if an accident happen( spilled drink, customer cancels order, a whole long queue builds up behind the current customer.)

So here you see both sides of the scenario. As you might conclude, we are mere mortal humans. We have a right to our own feelings and state of mind.

All these unhappiness could be solved by this simple advice:

“Put others before Self.”

By reminding ourself that there are always other people who are more successful than us, but ploughed through harsher conditions, we can build a healthy mindset that would make a lot of differences to the people around us.

So next time you shop, try to give a smile to that guy or girl who helped you out. Even though you do not need their help.

“Thank you.”

Work tomorrow is like a foretold hell.

signed, sealed and delivered by Nur Abdul Karim @ 2:14 AM